Designing Human-Centred Patient Privacy Processes for HotDoc
We worked with HotDoc, a digital health provider, to evaluate their privacy policies and processes.
HotDoc wanted to determine whether they were doing everything they could to provide a human-centred approach to privacy compliance that is transparent and easy to understand. Hive developed a deep understanding of HotDoc’s business operations and approach to privacy compliance. We analysed HotDoc’s collection, usage and handling of data; identified privacy concerns among key stakeholders and users via a HiveThinkP session; and assisted in revising HotDoc’s privacy policies and terms of service.
We also worked with HotDoc to initiate an educational and awareness strategy aimed at helping its customers better understand their privacy compliance obligations and improve transparency of processes.
You can read more about this project here.
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