Consumer Law

We offer a wide range of services in consumer law, including:

• Misleading and Deceptive Conduct
  Helping you avoid and address issues related to false or misleading representations.
  
  
• Consumer Guarantees and Warranties
  Ensuring you meet statutory guarantees and effectively manage warranty claims.
  
  
• Unfair Contract Terms
  Identifying and addressing unfair terms in your consumer contracts.
  
  
• Marketing
  Reviewing your marketing strategies and materials to ensure they comply with legal standards.
  
  
• Trade Promotions and Gift Cards
  Guiding you through the legalities of trade promotions and gift card usage.
  
  
• Spam and Privacy
  Assisting with compliance under the Spam Act and Privacy Act.
  
  
• Therapeutic Goods
  Advising on the advertising and sale of therapeutic goods, including prescription medication, pharmacy and complementary medicines. and medical devices in accordance with legislation and guidance.
  
  
• Unconscionable Conduct
  Preventing and addressing conduct deemed unconscionable under the law.
  
  
• Consumer Redress
  Facilitating effective mechanisms for consumer complaints and redress.
  
  
• Regulatory Requirements
  Helping you navigate the consumer law regimes across Australia, including the Australian Consumer Law, Spam Act, Privacy Act, National Law, and Therapeutic Goods Advertising Code.
  
  
• Regulatory Bodies
  Understanding the functions, powers, and objectives of bodies like the ACCC, Consumer Affairs Victoria, TGA, and other regulators.
  
  
• Compliance and Enforcement
  Managing compliance issues, including reporting requirements, breaches, and available outcomes.
  
  
• Promotional Material
  Assessing your promotional and marketing materials for compliance and risk.
  
  
• Strategic Solutions
  Offering practical and strategic options to ensure compliance and minimise risk.

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Additional Services

Our team can also assist with:

• Contract Drafting and Review
  Drafting and reviewing consumer and commercial contracts to ensure compliance and mitigate risks.
  
  
• Contract Negotiation
  Helping you negotiate contracts that meet consumer law requirements and protect your interests.
  
  
• Policy and Procedure Development
  Creating and reviewing policies and procedures to safeguard your business.
  
  
• Training and Resources
  Providing templates, fact sheets, checklists, playbooks, and training on consumer law issues to empower your team.
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• ‍Industry Specific Advertising Requirements
  Advising on the advertising and sale of goods and services in accordance with industry specific legislation, binding and voluntary codes and guidance, including health specific goods and services, energy related goods and services, cosmetics, food and beverages, and social media influencers.

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