Redesigning a Contract Approval Process for Cancer Council Victoria

The Hive team ran a HiveThink^P session with a range of key stakeholders from across each of CCV’s divisions. User experiences were shared, ideas for improvement were identified and prototype processes were developed and tested.

As a result, we created a contract approval process that was designed specifically to assist each of CCV’s divisions in efficiently assessing risk profiles and determining who needs to review and authorise each contract. The process includes visual diagrams for guidance, is intuitive and user-friendly and provides useful information for all team members engaged in the contract approval process. We also facilitated training sessions with CCV to assist its team in understanding the redesigned contract approval process and identify and assess relevant contractual risks.